Keyboard Shortcuts

Control the dialer, queue, and call actions without touching the mouse.

The dialer registers keyboard shortcuts through the CRM’s global hotkey system. Shortcuts only fire when you’re not focused on a text input, textarea, or contenteditable element.

Dialer shortcuts

Shortcut	Action	When it works
Cmd+D / Ctrl+D	Open or close the dialer sidebar	Any page
Cmd+Shift+M / Ctrl+Shift+M	Toggle calling mode (single ↔ parallel)	Dialer open
Cmd+Shift+C / Ctrl+Shift+C	Toggle coaching panel expand/collapse	During a call

Call control shortcuts

Shortcut	Action	When it works
Enter	Start the call / confirm action	Dialer open, number entered
M	Toggle mute on/off	During a call
H	Toggle hold on/off	During a call
T	Open transfer dialog	During a call
Escape	Close dialer, close keypad, cancel transfer, or dismiss modal	Any dialer state

Queue shortcuts

Shortcut	Action	When it works
Space	Pause or resume the queue	Queue active or paused
S	Skip current contact (opens skip reason modal)	Queue active or paused
E	End the queue	Queue active or paused

Dial pad shortcuts

When the dial pad is focused (click on it or it auto-focuses when opened):

Key	Action
0-9	Enter digit
*	Enter star
#	Enter hash
Backspace	Delete last digit
Enter	Place the call

Long-press 0 on the on-screen keypad to enter + for international dialing.

Notes

• All shortcuts use useGlobalHotkeys from the CRM’s hotkey system, which prevents firing inside form fields
• Cmd on Mac maps to Ctrl on Windows/Linux
• Queue shortcuts (Space, S, E) are registered with enableOnFormTags: false and enableOnContentEditable: false to avoid conflicts with text editing
• The coaching panel toggle (Cmd+Shift+C) only works when a call is active

Next steps

• Making Calls — use shortcuts to speed up your calling workflow
• Hold, Mute & DTMF — in-call controls with shortcut reference
• Queue Management — queue operations with shortcuts