Use Parallel Dialing

Step-by-step guide to dialing multiple contacts simultaneously.

Parallel dialing lets you call multiple contacts at once. The first to answer gets connected to you — the rest are hung up automatically. This dramatically increases your throughput on large lists.

Before you start

• You need a queue with contacts to call (see Run a Queue Campaign)
• Parallel dialing works best with lists of 20+ contacts
• Make sure you have enough contacts remaining in the queue — parallel mode pulls batches of 2-5

Enable parallel dialing

Option 1: Home screen

Before starting a session:

1. Open the dialer (Cmd+D)
2. Select your list from the Select a list dropdown
3. Set Calling mode to Parallel / Power Dialer
4. Configure your caller ID and assist mode
5. Click Open fullscreen workspace

Option 2: Mid-session

During an active queue:

1. Click the gear icon in the queue panel
2. Toggle Parallel dialing on
3. Set your preferred max lines (2-5)
4. Save — the next batch will use parallel mode

Option 3: Keyboard shortcut

Press Cmd+Shift+M / Ctrl+Shift+M to toggle between single and parallel mode.

Configure parallel settings

Setting	Where to change it	Options
Max lines	Queue settings modal or Settings → Dialer	2, 3, 4, or 5
Cooldown	Queue settings modal	Milliseconds between batches (default 2000ms)

How a parallel session works

1. Batch starts

   The system picks the next 2-5 contacts from the queue (based on your max lines setting) and dials them all. Calls are staggered by 300-800ms to avoid simultaneous ringing.

2. Monitor the batch

   The queue panel shows each call in the batch with its status: 📞 Ringing, ✅ Connected, Done, or Failed.

3. Winner connects

   The first contact to answer becomes the winner. You’re connected to them. All other calls in the batch are terminated automatically.

4. Work the call

   Handle the call normally — coaching, notes, quick actions all work the same as single mode.

5. Log outcome and advance

   When the call ends, log the outcome. The system waits for the auto-advance delay, then starts the next batch.

6. No answer batch

   If nobody in the batch answers, all calls are marked as no-answer. The system waits for the cooldown period (default 2 seconds), then starts the next batch.

Cancel a batch

If you need to stop mid-batch:

1. Click Cancel in the queue panel
2. All active calls in the current batch are terminated
3. The queue pauses — click Resume to continue

Strategy profiles

The system automatically selects a dialing strategy based on your queue:

Your queue	Profile selected	Behavior
Normal list	Balanced	3 lines, 500ms stagger, connects humans and unknown
VIP contacts	Conservative	2 lines, 800ms stagger, only connects confirmed humans
Low answer rate (<12%)	Aggressive	5 lines, 300ms stagger, connects humans and unknown

You don’t need to configure this manually — the system adapts based on the queue’s segment and historical answer rate.

Tips

Tip	Why
Start with 3 lines	Good balance between speed and not burning through your list too fast
Use local presence	Each call in a batch can use a different caller ID matched to the recipient’s area code
Watch your answer rate	If it’s very low, the system may auto-switch to the aggressive profile
Don’t use parallel for warm leads	If every contact matters, use single mode so you don’t miss anyone

Next steps

• Parallel Dialing — technical deep dive on strategy profiles and batch mechanics
• Queue Management — configure queue settings
• Run a Queue Campaign — full campaign walkthrough