Queue Management

Create and manage dialing queues for parallel outbound calling.

Dialing queues enable parallel dialing with first-to-answer wins, maximizing your connect rate.

How Parallel Dialing Works

When you start a queue, the system:

1. Dials up to 3 contacts simultaneously
2. Connects you to the first person who answers
3. Hangs up the other calls automatically
4. Moves to the next batch after the call ends

This dramatically increases your connect rate compared to dialing one number at a time.

Create a Queue

Create a new dialing queue:

consuelo queue create --name "Morning Prospect List"

Queue Options

Option	Description
--name	Queue name
--category	Optional category for filtering
--max-concurrent	Max simultaneous calls (default: 3)

Add Contacts to Queue

Add contacts to a queue:

consuelo queue add queue_abc123 --contacts contact_1,contact_2,contact_3

Or add from a contact search:

consuelo queue add queue_abc123 --from-search "prospect"

Start a Queue

Begin dialing:

consuelo queue start queue_abc123

The system begins dialing contacts in the queue. Your terminal shows:

• Current call status
• Contacts being dialed
• Connection results

Pause a Queue

Temporarily stop dialing:

consuelo queue pause queue_abc123

Current calls complete, but no new calls are placed until you resume.

Resume a Queue

Continue after pausing:

consuelo queue resume queue_abc123

Stop a Queue

End the queue and show summary:

consuelo queue stop queue_abc123

The summary includes:

• Total contacts dialed
• Connected calls
• No answers
• Busies
• Voicemails
• Average time to connect

View Queue Status

Check queue progress:

consuelo queue status queue_abc123

Output shows:

• Queue state (running/paused/stopped)
• Contacts remaining
• Current calls
• Success rate

View Queue Stats

Get detailed statistics:

consuelo queue stats queue_abc123

Stats include:

• Calls attempted
• Calls connected
• Average ring time
• Total talk time
• Connect rate percentage

List Queues

View all queues:

consuelo queue list

Queue Workflow Example

A typical queue workflow:

# Create queue
consuelo queue create --name "Q1 Follow-ups"

# Add contacts
consuelo queue add queue_xyz --from-search "Q1"

# Start dialing
consuelo queue start queue_xyz

# Pause for a break
consuelo queue pause queue_xyz

# Resume after break
consuelo queue resume queue_xyz

# Finish and get summary
consuelo queue stop queue_xyz

DNC Filtering

Queues automatically filter Do Not Contact numbers. If a contact’s phone is on the DNC list, they’re skipped with a warning.

DNC numbers are managed in your workspace settings. The queue respects these settings automatically.

Next Steps

• Contact Management — Add contacts to queues
• Call Operations — Handle connected calls
• Analytics & History — Review queue performance