Analytics & History

View call history, statistics, and run coaching analysis on transcripts.

Review your call activity and get AI-powered insights on call performance.

Call History

List Calls

View recent calls:

consuelo history list

Limit results:

consuelo history list --limit 50

Filter by date range:

consuelo history list --from 2024-01-01 --to 2024-01-31

Filter by outcome:

consuelo history list --outcome answered
consuelo history list --outcome no-answer
consuelo history list --outcome voicemail

Get Call Details

consuelo history get CA1234567890abcdef

Returns:

• Call metadata (SID, to, from, duration)
• Outcome and disposition
• Recording URL (if available)
• Transcript (if available)

Outcomes

Outcome	Description
answered	Call was connected
no-answer	No answer after timeout
busy	Line was busy
failed	Call failed to connect
voicemail	Voicemail detected
abandoned	Caller hung up before answer

Call Statistics

Basic Stats

consuelo history stats

Shows:

• Total calls
• Answered calls
• Connect rate
• Average duration
• Total talk time

Stats by Period

consuelo history stats --period week
consuelo history stats --period month

Period	Description
day	Last 24 hours
week	Last 7 days
month	Last 30 days

Custom Date Range

consuelo history stats --from 2024-01-01 --to 2024-01-31

Coaching Analysis

Analyze call transcripts for performance insights.

Basic Analysis

consuelo coach --transcript ./call-transcript.txt

Transcript Format

Transcripts should use speaker labels:

Agent: Hello, this is John from Acme.

Customer: Hi John, I've been looking at your product.

Agent: Great! What questions do you have?

Customer: I'm wondering about pricing and implementation time.

Agent: Let me walk you through our pricing tiers...

Analysis Output

The coaching analysis returns:

Metric	Description
Overall Score	0-100 performance score
Strengths	What went well
Improvements	Areas to work on
Action Items	Specific next steps
Sentiment	Customer sentiment trend
Talk Ratio	Agent vs customer talk time
Questions Asked	Number of questions by agent
Objections Handled	Objections and responses

JSON Output

consuelo coach --transcript ./call-transcript.txt --json

{
  "score": 78,
  "strengths": ["Strong rapport building", "Clear pricing explanation"],
  "improvements": ["Ask more discovery questions", "Address concerns earlier"],
  "metrics": {
    "talkRatio": 0.55,
    "questionsAsked": 8,
    "objectionsHandled": 3
  }
}

Extended Analytics

For deeper analysis beyond coaching:

consuelo analytics CA1234567890abcdef --transcript ./call-transcript.txt

Extended analytics includes:

Feature	Description
Key Moments	Important moments with timestamps
Buying Signals	Indicators of purchase intent
Objections Raised	Specific concerns mentioned
Next Steps	Agreed-upon follow-ups

Output Formats

All commands support:

Flag	Description
--json	Machine-readable JSON
--quiet	Suppress output

Use Cases

Use Case	Command
Daily review	consuelo history list --period day
Weekly summary	consuelo history stats --period week
Call improvement	consuelo coach --transcript call.txt
Deal analysis	consuelo analytics CAxxx --transcript call.txt

Next Steps

• Call Operations — Make calls to analyze
• Queue Management — Review queue performance