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Start, pause, and monitor call queues without leaving Discord.
The Discord bot provides full queue management capabilities, allowing reps to run through call lists efficiently using either power or preview dialing modes.

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Dialing Modes

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Power Dialing

Automatically dials the next contact as soon as you complete the current call. How it works:
  1. Bot dials your phone first
  2. When you answer, it connects you to the lead
  3. After you hang up, the next lead is dialed automatically
  4. Post-call card appears for disposition
Best for: High-volume outbound calling when you want minimal downtime between calls.

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Preview Dialing

See contact details before deciding to dial. How it works:
  1. Bot shows you the next contact’s info
  2. You review the details
  3. Use /consuelo queue call when ready
  4. Bot dials your phone and connects you
Best for: Complex sales where you need context before each call.

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Starting a Queue

/consuelo queue start [category]
Examples: 
/consuelo queue start                    # Start with first available queue
/consuelo queue start leads              # Start queue for "leads" category
/consuelo queue start prospects preview  # Use preview mode
What happens:
1

Select Queue

Bot finds an idle queue matching your criteria
2

Verify Phone

Checks your workspace settings for your phone number
3

Start Calling

Dials your phone and begins the queue
4

Track Progress

Shows progress as you work through contacts

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Queue Commands

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Pause

/consuelo queue pause
Temporarily stops auto-dialing. Current call continues, but no new calls are initiated. Useful when you need a break or to handle something urgent.

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Resume

/consuelo queue resume
Continues the queue from where you left off.

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Stop

/consuelo queue stop
Ends the queue session and displays a summary:
  • Total contacts dialed
  • Answer rate
  • Average call duration
  • Outcome breakdown

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Check Status

/consuelo queue status
Shows current progress: 
Queue: Hot Leads (Power Mode)
Progress: 12/45 completed (27%)
Time: 45 minutes elapsed

Current: John Smith — (555) 123-4567
Last 3 outcomes: ✅ ✅ ❌

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Queue Flow

┌─────────────┐     ┌─────────────┐     ┌─────────────┐
│   Start     │────▶│   Dialing   │────▶│  On Call    │
│   Queue     │     │   Lead      │     │             │
└─────────────┘     └─────────────┘     └──────┬──────┘
                                              │
                       ┌────────────────────────┘
                       │
                       ▼
┌─────────────┐     ┌─────────────┐     ┌─────────────┐
│   Next      │◀────│  Post-Call  │◀────│  Hang Up    │
│   Lead      │     │Disposition  │     │             │
└─────────────┘     └─────────────┘     └─────────────┘

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Best Practices

  • Set your phone in workspace settings before starting a queue
  • Use power mode for high-volume, low-complexity calls
  • Use preview mode when you need to research each contact
  • Pause between calls if you need to take notes or update CRM
  • Stop the queue properly to get your analytics summary
The bot continues running even if you close Discord. Re-open Discord to see updates and use commands.