Before you start
You need:- a HighLevel location where the Consuelo app is installed
- permission to access installed apps in that location
- a browser with microphone access enabled
The embedded dialer is designed to be opened from inside HighLevel. Opening the raw widget URL directly will trigger the embedded-only warning.
Step 1: install the HighLevel app
Install the Consuelo app from the HighLevel marketplace for the location you want to use. If your team has not installed the app yet, ask a location admin to complete the marketplace installation first.Step 2: verify the sidebar entry
The embedded dialer is served from: https://calls.consuelohq.com/calls/embedded After installation, you should see the dialer entry in the HighLevel sidebar. Open it from there instead of bookmarking the raw URL.Step 3: grant microphone access
On first load, allow microphone access in your browser. The embedded dialer uses browser audio, so the browser and operating system both need permission.Step 4: confirm the widget loads
A healthy first launch looks like this:- the widget opens inside the HighLevel sidebar
- the app does not redirect you away from HighLevel
- the dialer is ready to receive click-to-call events from the parent frame
- your current HighLevel location is available to the session
Step 5: place a test call
Use any known-good contact or test number and verify:- the number appears in the dialer
- the call can be started from the widget
- the active call controls appear after connection
- the call is logged back to the current HighLevel contact after the call ends
Common first-run issues
| Problem | What to check |
|---|---|
| Widget does not open | Confirm the app is installed in the right HighLevel location |
| Redirect or embedded warning | Open the widget from inside HighLevel, not from a direct browser tab |
| No audio | Allow microphone permissions in the browser and operating system |
| No click-to-call context | Confirm the widget is loaded inside a supported HighLevel frame |