Queue dialing enables power dialing campaigns where the system dials multiple contacts simultaneously and connects you to whoever answers first.
How Parallel Dialing Works
When you start a queue:
- The system dials up to 3 contacts simultaneously
- The first person to answer connects to you
- Other calls hang up automatically
- After the call ends, the next batch begins
- Process repeats until the queue is empty
This dramatically increases connect rates compared to dialing one number at a time.
Queue Tab
The Queue tab shows:
| Element | Description |
|---|
| Queue selector | Dropdown to select from available queues |
| Queue stats | Total contacts, completed, remaining |
| Start/Pause/Stop | Queue control buttons |
| Progress bar | Visual progress indicator |
| Current batch | Contacts currently being dialed |
Selecting a Queue
Available Queues
The queue selector shows all queues in your workspace:
- Queue name
- Total contacts
- Category (if assigned)
Creating Queues
Queues are created in the web app (consuelohq.com):
- Navigate to the Queues section
- Create a new queue
- Add contacts (manually, from search, or from import)
- The queue appears in the extension
Queue creation happens in the web app. The extension can run existing queues.
Running a Queue
Start
- Select a queue from the dropdown
- Click Start
- Select your calling number
- The system begins dialing the first batch
During Dialing
While the queue runs:
- Current batch shows contacts being dialed
- Status updates: dialing → ringing → connected → completed
- Progress bar fills as contacts are processed
- Call timer shows active call duration
Pause
Click Pause to:
- Complete the current call (if any)
- Stop dialing new contacts
- Keep your place in the queue
Resume by clicking Resume.
Stop
Click Stop to:
- End the current call immediately
- Stop the queue
- Show a summary of results
Queue Progress
Progress Bar
Shows visual progress:
- Completed — Contacts processed (any outcome)
- Remaining — Contacts still to dial
- Percentage — Overall completion
Current Batch
Shows the contacts currently being dialed:
- Contact name
- Phone number
- Call status for each
Live Stats
During the queue run:
- Total attempted — Calls placed
- Connected — Successful connections
- No answer — No pickup
- Busy — Line busy
- Voicemail — Went to voicemail
- Failed — Connection failed
Call Outcomes
Each contact receives an outcome:
| Outcome | Description |
|---|
| Connected | Person answered, conversation happened |
| No Answer | Rang but no pickup |
| Busy | Line was busy |
| Voicemail | Call went to voicemail |
| Failed | Could not connect |
After the Call
When a call ends:
- The coaching panel (if active) closes
- A brief pause before the next batch
- New batch begins automatically
- Process continues until queue completes or you stop
Queue Summary
When a queue finishes or is stopped:
| Metric | Description |
|---|
| Total Contacts | Contacts in the queue |
| Calls Attempted | Dial attempts made |
| Connected | Successful connections |
| Connect Rate | Percentage of connects / attempts |
| Total Talk Time | Sum of all call durations |
| Average Call Duration | Mean call length |
Maximum Concurrent Calls
The system dials up to 3 contacts simultaneously per batch. This is optimized for:
- Connect rate — More dials = more chances to connect
- User experience — Not overwhelming with too many simultaneous calls
- Compliance — Staying within reasonable dialing limits
DNC Filtering
Queues automatically respect Do Not Contact (DNC) lists:
- Contacts with DNC-flagged phones are skipped
- You see a warning when a contact is skipped
- The contact remains in the queue but isn’t dialed
DNC lists are managed in workspace settings on the web app.
Calling Number
Before starting a queue, select which number to call from:
- Click the calling number in the footer
- Select from your provisioned numbers
- All queue calls use this number
Your caller ID for all calls is this selected number.
Best Practices
Queue Size
- Small queues (10-20 contacts) — Good for focused outreach
- Medium queues (50-100 contacts) — Balanced campaign
- Large queues (200+ contacts) — Full-day dialing sessions
Timing
- Schedule queues for optimal pickup times
- Morning (9-11 AM) and late afternoon (4-6 PM) often work best
- Consider time zones of your contacts
Between Calls
- The pause between batches is brief (~3-5 seconds)
- Use this time to wrap up notes from the previous call
- Coaching tips appear immediately when connected
Troubleshooting
Queue won’t start
Check:
- Calling number selected — Must have at least one provisioned number
- Queue has contacts — Empty queues can’t start
- Network connection — Ensure stable internet
Calls not connecting
- Verify Twilio access token (try signing out and back in)
- Check calling number is active
- Ensure contacts have valid phone numbers
Queue seems stuck
- The pause between batches is normal (3-5 seconds)
- If truly stuck, click Stop and restart
- Check browser console for errors
