Configure Calling Number

Select and manage your caller ID for outbound calls.

Your calling number determines what appears on the recipient’s caller ID when you make calls. Learn how to select and manage your outbound numbers.

What Is a Calling Number?

When you make a call, the person you’re calling sees a phone number on their screen. This is your calling number or caller ID.

• It comes from your provisioned Twilio numbers
• You can have multiple numbers in your workspace
• Different numbers can improve pickup rates (local presence)

View Available Numbers

In the Extension

1. Open the Consuelo extension (popup or side panel)
2. Look at the footer at the bottom
3. You see your current calling number displayed

Click to View All

1. Click the calling number in the footer
2. A dropdown shows all available numbers
3. Each number shows:
   • Phone number
   • Friendly name (if set)
   • Location (area code region)

Select a Calling Number

Before Making a Call

1. Click the calling number in the footer
2. Select the number you want to use
3. Make your call — this number appears as your caller ID

Before Starting a Queue

1. Select your queue
2. Click the calling number in the footer
3. Choose the best number for this campaign
4. Start the queue — all calls use this number

The selected number persists until you change it. All subsequent calls use this number.

Why Number Selection Matters

Local Presence

People are more likely to answer calls from local area codes.

Scenario	Recommended Number
Calling California prospects	Use a 415, 650, or 510 number
Calling New York prospects	Use a 212, 646, or 917 number
Calling Texas prospects	Use a 214, 713, or 512 number

Local presence can improve pickup rates by 20-40%.

Number Reputation

Some numbers may have lower reputation due to:

• Previous spam reports (if number was recycled)
• High volume calling history
• Carrier filtering

If you notice low pickup rates, try a different number.

Business Identity

Use numbers that match your business:

• Main office number for general outreach
• Local numbers for regional campaigns
• Toll-free numbers for national reach

Provision New Numbers

Numbers are managed through Twilio. To add new numbers:

In the Web App

1. Go to consuelohq.com
2. Navigate to Settings → Phone Numbers
3. Click “Add Number”
4. Search by area code or region
5. Purchase the number

Direct in Twilio

1. Go to Twilio Console
2. Navigate to Phone Numbers → Buy a number
3. Search by area code
4. Purchase and configure for your workspace

New numbers sync to the extension automatically within a few minutes.

Number Not Appearing?

If a provisioned number doesn’t show in the extension:

Check Workspace Assignment

1. Go to consuelohq.com
2. Navigate to Phone Numbers
3. Verify the number is assigned to your workspace

Refresh the Extension

1. Close the extension popup/side panel
2. Wait 10 seconds
3. Reopen and check again

Sign Out and Back In

1. Sign out of the extension
2. Sign back in
3. Numbers should refresh

Best Practices

Have Multiple Numbers

Number Type	Use Case
Local numbers	2-3 numbers in your top calling regions
Main business line	General outreach
Toll-free	National campaigns

Match Number to Campaign

• Use local numbers for regional prospecting
• Use your main line for existing customers
• Use toll-free for national advertising response

Monitor Performance

Track pickup rates by number:

1. Make calls with Number A for a week
2. Make calls with Number B for a week
3. Compare connect rates in call history
4. Use the better-performing number

Rotate Numbers for High Volume

If making 100+ calls per day:

• Rotate between 2-3 numbers
• Helps maintain number reputation
• Prevents carrier filtering

Troubleshooting

”No numbers available”

Cause: No numbers provisioned in your workspace.

Fix:

1. Go to consuelohq.com
2. Navigate to Phone Numbers
3. Purchase at least one number

Selected number but calls fail

Cause: Number may not be properly configured in Twilio.

Fix:

1. Check Twilio Console for number status
2. Verify number is active (not suspended)
3. Check voice capabilities are enabled

Number shows as “Unknown” or “Spam”

Cause: Number reputation issue.

Fix:

1. Register the number with carrier registries
2. Use a different number temporarily
3. Contact Twilio support for reputation remediation

Related

• Browser Dialer — Making calls
• Run a Queue Campaign — Use local presence in queues
• Troubleshoot Extension — Fix number issues