Run a Queue Campaign

Execute a parallel dialing campaign from start to finish.

Walk through a complete queue campaign: select contacts, run the queue, handle calls, and review results.

Prerequisites

• Active queue with contacts (created in web app)
• Provisioned phone number in your workspace
• Extension installed and signed in
• Quiet environment for calling

Queues are created in the web app at consuelohq.com. The extension runs existing queues.

Queue Overview

A typical campaign:

1. Select queue — Choose which contact list to dial
2. Start dialing — System dials up to 3 contacts simultaneously
3. Handle connections — Talk to whoever answers first
4. Track progress — Monitor completion rate
5. Review results — See connect rate and outcomes

Step 1: Select Your Queue

Open the Queue Tab

1. Click the Consuelo icon
2. Open the side panel (recommended for long sessions)
3. Go to the Queue tab

Choose a Queue

The dropdown shows all queues in your workspace:

Queue Info	Description
Name	Queue name (e.g., “Q1 Prospects”)
Total contacts	Number of contacts in queue
Category	If assigned (e.g., “Enterprise”)

Select the queue you want to run.

Step 2: Select Calling Number

Before starting, choose your caller ID:

1. Look at the footer in the dialer
2. Click the current calling number
3. Select from your provisioned numbers

This number appears on the recipient’s caller ID. Choose a local number for better pickup rates.

Step 3: Start the Queue

1. Click Start
2. Confirm you’re ready to begin
3. The system starts dialing the first batch

What Happens Next

Step	Action
1	System selects first 3 contacts
2	Dials all 3 simultaneously
3	First person to answer connects to you
4	Other 2 calls hang up automatically
5	After your call ends, next batch begins

Step 4: Handle Calls

When Someone Answers

The active call view appears:

UI Element	Purpose
Contact name	Who you’re talking to
Phone number	Their number
Call timer	Duration in MM:SS
Mute button	Toggle your microphone
Hang up	End the call
Coaching panel	AI tips (if enabled)

During the Conversation

1. Greet the contact
2. Reference any previous interactions (shown in contact info)
3. Follow coaching tips if helpful
4. Take notes mentally or in the web app

Ending a Call

1. Click Hang up when done
2. Brief pause (3-5 seconds)
3. Next batch begins automatically

If No One Answers

Outcome	What Happens
No answer	Call rings for ~30 seconds, then skips to next batch
Voicemail	Detected automatically, hangs up, moves on
Busy	Line is busy, skips to next batch

Step 5: Monitor Progress

The progress view shows:

Progress Bar

• Filled — Contacts processed
• Remaining — Contacts still to dial
• Percentage — Overall completion

Live Stats

Stat	Description
Attempted	Total dial attempts
Connected	Successful connections
Connect rate	Percentage connected
Remaining	Contacts still in queue

Current Batch

Shows the 3 contacts currently being dialed:

• Contact name
• Phone number
• Status (dialing, ringing, connected)

Step 6: Pause or Stop

Pause the Queue

Need a break? Click Pause:

1. Current call completes normally
2. No new calls are placed
3. Queue state is saved

Resume anytime by clicking Resume.

Stop the Queue

Done for now? Click Stop:

1. Current call ends immediately
2. Queue stops
3. Summary appears

Step 7: Review Results

When the queue finishes (or you stop it), you see:

Summary Stats

Metric	Description
Total contacts	Contacts in the queue
Calls attempted	Total dial attempts
Connected	People who answered
Connect rate	Connected ÷ Attempted
Total talk time	Sum of all call durations
Avg call duration	Mean length of connected calls

Outcome Breakdown

Outcome	Count
Connected	23
No Answer	45
Voicemail	12
Busy	3
Failed	2

Best Practices

Before Starting

• Review contacts — Know who you’re calling
• Check your number — Use a local caller ID if possible
• Prepare workspace — Quiet environment, headset ready
• Clear schedule — Block time for the campaign

During the Queue

• Stay focused — Be ready when calls connect
• Use coaching tips — They’re tailored to each contact
• Take brief notes — After each call, jot key points
• Hydrate — Long calling sessions are tiring

Managing Energy

For long campaigns:

• Pause every 20-30 calls
• Stand up and stretch
• Review your connect rate
• Adjust your approach if needed

Troubleshooting

Queue won’t start

Cause: Missing calling number or empty queue.

Fix:

• Verify calling number is selected
• Check queue has contacts in web app
• Refresh the extension

Calls not connecting

Cause: Twilio token expired or network issue.

Fix:

• Check internet connection
• Sign out and back in
• Try a single test call first

Queue seems stuck

Cause: Network delay or Twilio rate limit.

Fix:

• Wait 10-15 seconds
• If truly stuck, click Stop and restart
• Check browser console for errors

Connect rate is low

Cause: Wrong time of day, bad numbers, or poor targeting.

Fix:

• Call during optimal hours (9-11 AM, 4-6 PM)
• Review contact data quality
• Consider filtering by time zone

Next Steps

• Queue Dialing — Full capability reference
• AI Coaching — Get real-time tips
• Call History — Review past campaigns